Should anyone ever have to ask for manager approval for customer satisfaction? In my opinion, no. Have you ever been to a local retail store or restaurant and had a bad experience? Then the employee offers you a discount for that inconvenience, but first he has to get manager approval? Why is this? Why are employees trained in a way that anything above their job has to have approval? One of my first jobs was as a repair technician in a local IT shop. During one of the slow days […]