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As you know a couple of weeks ago I had the chance to participate in a #syschat via twitter and a webinar put on by SolarWinds and my good friend Kong Yang. The main topic was around Hybrid Cloud, Software Defined Data Center, Containers, and Converged Infrastructure. You can find some interesting predictions from Kong and SolarWinds HeadGeeks on these topics here. One of the questions I found interesting was “Are these architecture or marketecture?” One of my favorite quotes was from Christopher Kusek “The constructs being Architecture vs Marketecture really depends upon […]
Should anyone ever have to ask for manager approval for customer satisfaction? In my opinion, no. Have you ever been to a local retail store or restaurant and had a bad experience? Then the employee offers you a discount for that inconvenience, but first he has to get manager approval? Why is this? Why are employees trained in a way that anything above their job has to have approval? One of my first jobs was as a repair technician in a local IT shop. During one of the slow days […]
This isn’t going to be a long post, but more of a unofficial poll. Feel free to also elaborate in the comment section as well! When you are facing a problem with a specific product, where do you go to get help? There are many ways to get the answers to your problems. You could visit the manufactures website, you could ask a friend, or you could simply Google the problem you are having and see what others have done to resolve it. However there are caveats to all those […]
Now that I’ve lured you in…Next month is Dell World and a friend of mine over at Cisco, Scott Hanson (@CiscoServerGeek), is throwing a vBBQ for all the techies coming into town. This will be a great way for you to hang out with other IT professionals outside of the conference setting and get to know each other. You can RSVP here! This year in order to raise awareness of the EMC Elect program, the EMC Elect team will be sponsoring the event and buying the BBQ for the […]
VMworld Europe 2014 is almost here. I am not sure about the rest of you but I am pretty excited. For one, this will be my first non-US VMworld and also my first trip to Barcelona! I will be there representing the EMC Elect and talking to others in the community about our program. As it turns out 5 of our elect members also have sessions so I will also be supporting them in those sessions. For a full list of EMC VMworld sessions you can visit the VMworld Europe […]